A 1–Hour Ticket Response Guarantee
We offer a sixty–minute response time guarantee for any ticket or e–mail that you submit to the help desk staff. We will speedily reply to all the common enquiries and forward right away the issue to our system administrators if additional assistance is needed. If you make use of our Administration Services package, we’ll perform any of the included server administration services at a time that has been agreed upon in advance.
An Excellent Technical Support Service
Our customer support team will be online for you round–the–clock if you need assistance with the Website Control Panel or with any of the apps that we install for your convenience on the server. And if you need assistance with the regular administration tasks on your dedicated server, you can order our Administration Services package, that includes backup disk storage space, weekly Operating System updates, troubleshooting and software installation procedures, server monitoring and restarting procedures, etc.
An Easy–to–Navigate Help Area
Each Linux dedicated servers hosting package is equipped with our free–of–cost Website Control Panel, which features a circumstantial knowledgebase and a collection of step–by–step video tutorials. Whenever you require assistance working with the Website Control Panel, just push the Help or Videos buttons located in the top right corner.