A 99.9% Server Uptime
The advantage of setting up your own shared hosting system is that you do not need to be worried about compatibility issues – you design a special set of software tools in such a manner as to work with a specific set of hardware elements. The result is something much more stable and dependable, as there are less possible chances of failure. We’ve set up our cloud hosting platform using time–tested hardware elements and a heavily modified version of Security–Enhanced Linux so as to create an extremely riskless environment for your own sites.
That is why, with each of our Linux shared hosting packages plans we offer a 99.9% server uptime guarantee. This uptime guarantee is valid for all our datacenters.
A 99.9% Network Uptime
Aside from our cloud hosting system, we’ve also built our own internal network in each one of our datacenters. Everything is based on enterprise–class hardware components furnished by Juniper. Plus, on every single router, we have placed a firewall with a sophisticated algorithm as a way to sieve all suspicious requests.
Therefore, in all our datacenters – in our USA data center, in our UK data center, in our data center Finland, in our Eastern Europe data center and in our Australian data center, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting solutions in every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you’re not happy with our services, or if you consider them inadequate, or if you decide that you must have a Linux VPS instead of a cloud hosting plan – we will give you a full refund, no questions asked.
All domain name registrations are non–refundable, but you will keep total control of your domains even if you terminate your hosting account with us.
24/7 Technical Support
We have carefully hand–picked each member of our 24x7 support department so that we can provide the very best client care service you can possibly get. Each of our technical support engineers has lots of years of experience working with hosting accounts behind his back, hence they know very well what they are doing. What’s more, they are at your disposal 24x7x365 – you can contact them at any time and they will respond as fast as possible.
Their average ticket response time is below twenty minutes, whilst with other hosting providers you have to wait for days. And we offer you a 1–hour response time guarantee. Irrespective of what happens, your enquiries will be replied to in under an hour.