The access to the customer and technical support that a shared hosting company provides will tell you a lot about the services that they offer too. When you're allowed to use only emails and tickets, you have most likely found a reseller not the actual web hosting provider. When this is the case, you'll probably have to wait for several days in order to get a problem resolved as the reseller may not be checking their communication on a regular basis or they may have to contact the true hosting company for further assistance. When the supplier offers you different options for communication with short response time that are available anytime, they're almost certainly the top provider, not just a reseller. So you will receive prompt assistance and high quality support because they'll have immediate access to the servers where your account is. No matter what the problem - sales or technical, it's generally better to have the option to contact your website hosting company right away via your favourite method of communication.
24/7 Customer Support in Shared Hosting
We supply 24/7 billing, customer and tech support for all our Linux shared hosting packages
. Even if you are not our client yet and you have questions, we will assist you right away and provide you with the needed information, in order to give you a choice to make an informed decision when you acquire your new website hosting account. We are available anytime, including holidays and weekends, and we offer numerous means of communication to get in touch with us - live chat, phone, emails and support tickets. To make things easier for you, we now have a couple of telephone numbers globally, thus you're able to call the one that is closer to you. The maximum response time for the e-mail messages and the tickets is one hour. The typical response time is around 15-20 minutes, so you can forget about waiting for several days to get assistance for any kind of task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
We know how essential it is to receive timely assistance, especially when your website is not running effectively for some reason. All our semi-dedicated packages
come with 24/7 customer and technical support, which means that if anything happens, you will be able to use various ways to let us know - phone line with multiple local numbers worldwide, live chat, e-mail messages and support tickets. The first two choices are for billing, pre-sales and general issues, which means that in case you don't have an account yet, for example, you are able to receive additional info regarding our solutions, or we will assist you with simpler tech issues. The other two methods are for solely technical issues or everything that's more time-consuming considering that it's much easier follow the conversation between you and our support team. The warranted maximum reply time for them is just an hour, the typical one - 15-20 minutes, so you will not need to wait for an entire day to receive support as you may need to do when using the services of other providers.
24/7 Customer Support in VPS
Each virtual private server
plan that we offer comes with 24/7 customer and tech support, therefore if you experience any trouble with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you will be able to contact us at any time, even weekends and holidays. For your convenience, we offer different methods of communication - phone support with several local numbers globally, live chat, email messages as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical issues since it'll be easier to track what is going on. The maximum guaranteed response time for all e-mail messages and tickets is 1 hour, however it rarely takes that long to get support. In case you add the Managed Services upgrade that we supply, our admins can also assist you with any third-party software matters.
24/7 Customer Support in Dedicated Hosting
All dedicated server
packages that we supply come with 24/7 support through different means of communication and with a one-hour max reply time guarantee. In case you want to find out more about the plans or you have various general or billing questions, you'll be able to phone one of the local numbers that we have globally or you can use our live chat support and talk with a live agent. For entirely tech difficulties which require some help from a tech support person or an administrator, you are able to open a support ticket from your billing Control Panel or you can send an e-mail, since all these channels are more appropriate to track a particular matter. The answer time for them rarely exceeds 30 minutes, which means that you can forget about having to wait for a full day to receive help. Our support service is available for all of the server-related issues, and the pre-installed software. If you need help with third-party apps, you can consider ordering the Managed Services upgrade that we provide with all of the plans.