In the event that you've ever had a shared hosting account in the past or you have dealt with any other online service, you probably know from your personal experience that for certain things it's better to speak with a live person on the telephone rather than exchange support tickets or e-mail messages. In order to learn more about a service before you decide to order it or when something small-scale needs to be made, for instance, it will be easier and quicker to get it done real-time. If you're given the option to talk with representatives over the phone, it is also very likely that you are working with a real hosting provider, not a reseller. The type of support that you will get on the telephone differs between different providers - from general matters to dedicated tech support. Usually most providers offer pre-sales assistance and first level telephone support, while more complicated tech matters are managed via email and tickets.
Phone Support in Shared Hosting
As we have live phone support 14 hrs every day, you can get in touch with us and talk to our customer support agents to find out more about all of the Linux shared hosting packages that we supply and ensure that our servers match the system requirements for your websites prior to purchasing anything. For your benefit, we have telephone numbers on as many as 3 different continents so that you will be able to call the one nearer to you - in the United States of America, the United Kingdom or Australia. If you're already a customer, you'll be able to phone us about general and billing issues, and even about some technical matters. In case the issue is strictly technical or it requires longer time to handle, you'll have to go through our ticketing system, that will allow both you and our technical support team to monitor the info provided by either side.
Phone Support in Semi-dedicated Hosting
We offer live telephone support 14 hrs per day as part of the support services for every single semi-dedicated server package that we offer. Considering the fact that some issues are more complex and time-consuming, you will have to open a support ticket in case you come across such a problem, still for all the general, billing or small-scale technical issues you can always give us a call and we will assist you instantly so as to save you the time you will have to spend on opening a support ticket. Even if you don't have an account yet, you can find out if you can host your sites on our innovative cloud platform or you're able to receive any other general information about our semi-dedicated solutions. We have local numbers in the United States, the UK and Australia plus an international number, so you'll be able to call the one which is closer to where you are.