If you ever have any enquiries with regards to the web hosting service or you face a problem with your websites, you’ll have to get in touch with the web hosting provider’s customer support team. It may not matter how swiftly they will respond if you’ve got a general question, but a problem such as an aborted web application update, for instance, may lead to your website becoming damaged or unavailable online. And the longer you have to wait for the support team to lend you a hand, the longer the website will be offline. In case you offer goods or services online, any outage will influence your website badly and you can lose existing or potential visitors. A lot of hosting providers, predominantly resellers, reply to trouble tickets and e-mails within twenty four hours, but in the online space this is far too long, as visitors will hardly ever return to a website that isn’t working properly over a lengthy time period.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting
from us, you can just forget about waiting for hours and hours, or even one whole day, to receive an answer to a tech support ticket or an email. Irrespective of when you get in touch with us, we will lend you a helping hand within maximum one hour with any technical or sales inquiries that you might have. As a matter of fact, our real response time hardly ever exceeds twenty-thirty minutes. Since we’re on duty night and day, you’ll always receive support in a timely fashion and we realize how essential that is in the online world. Shortly after you contact us, we will reply to your enquiries. If you encounter any technical complication, we will solve it instead of you, or we will supply you with all the required information if there is something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you post a tech support ticket through your hosting Control Panel or send an email relating to your semi-dedicated server
, you’ll get a reply within maximum 1 hour. You can contact us at any time in regard to general, billing or technical matters and since we’re working around the clock, you will always receive help in no time. Depending on the particular issue or question, we’ll supply you with more information, sort out the complication if it’s been caused by something that is within our reach or advise you on what steps to take if you need to change a particular setting for a software app that we can’t access. You can forget about waiting around for an entire day for each and every response. Actually, in the majority of cases we respond to emails and tickets within 20 to 25 minutes max.