If your hosting company supplies live chat support, you will be able to speak to a representative live and learn helpful info or get a problem resolved in a timely manner. The main advantage of using chat rather than calling to talk with a live person is that you will need only a computer with web access, therefore you won't pay any charges when you're in another country or state. Furthermore, it'll be quicker to copy and paste details such as domain names, usernames or error messages in other words details that are sometimes difficult to give to the other side over the phone. The live chat is also a much quicker option to contact the website hosting company's support crew compared to using a ticketing system. What's more, if some situation needs a little more time to be taken care of, you can do something else entirely while you wait for guidance on the live chat, so you will not lose time - something that's not possible when you're on the phone.
Live Chat Support in Shared Hosting
Along with the telephone and ticket support, we supply live chat support too. You're able to get in touch with us every single day, including holidays and weekends, and we can give you more details about the Linux shared hosting packages
that we offer if you are not a customer yet, or about basic and billing questions when you already have an account. Although for strictly tech matters you'll need to open a ticket to the technical support team, as such issues will need additional time to be dealt with, you can still get in touch with us on our live chat for some technical details. For example, we can help you set up an e-mail address in your email client or troubleshoot a variety of problems, saving you a long time. Even when our phone lines are already off for the day, you'll be able to talk with a live person.
Live Chat Support in Semi-dedicated Hosting
When you use the live chat support service that we offer with all our semi-dedicated packages
, you can find the the right answers for any questions you have or get a lot of issues resolved without delay. Our service is accessible every day, therefore you can talk to a representative even on weekends and holidays. If you're unsure which package is better for your web sites or if our innovative cloud hosting platform covers some system requirements, you may join our live chat before purchasing anything. If you're an existing customer, you're able to obtain more info about billing issues, account settings as well as a number of common tech troubles you may encounter, for example when you can't set up an e-mail account in a client on your computer system. Our live chat will save you a considerable amount of time no matter where you are or when you get in touch with us.