There are different ways in which you can get in touch with the web hosting company whose services you are using, but the one that you will always find irrespective of which company you opt for is a trouble ticket system. It is the least complicated communication medium for many reasons. In the event that no client support team member is free at the moment and they are all busy, a telephone call may not be replied to, but a ticket will invariably be received. Plus, you can copy ‘n’ paste large bits of info without worrying about printing errors, and if a specific problem needs more time to be fixed or a number of responses need to be exchanged, all the information will be in one location, so either party can always see the comments added by the other one. The negative side of using tickets to touch base with your hosting company is that they’re often separate from the hosting platform, which suggests that if you have to supply information or to follow instructions, you will need to use at least 2 separate accounts and this number can increase if you want to administer a couple of domain names. Moreover, lots of web hosting companies respond to tickets after hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting for a reply.
Integrated Ticketing System in Shared Hosting
The ticketing system that we are using for our Linux shared hosting packages isn’t separate from the hosting account. It is an integral part of our fully featured Hepsia Control Panel and you’ll be able to access it at any given moment with only several clicks of the mouse, without having to leave your hosting account. The ticketing system comes with a quick-search box, which will help you track down virtually any ticket that you’ve sent in the past, if needed. Moreover, you can read knowledge base articles that are relevant to different problem categories, which you can select, so you can discover how to fix a particular issue even before you actually submit a ticket. The ticket response time is maximum 60 minutes, so you can get swift assistance at any specific time and in case our client care team advises you to do something within your hosting account, you can do it momentarily without needing to log out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it is more efficient to manage everything from one location, which is why we’ve incorporated a ticketing system into the custom Hepsia hosting Control Panel, which comes with every single semi-dedicated server account. This will allow you to manage the correspondence with our tech support staff along with your hard disk space, which goes to say that you will not have to remember one more logon name for a different admin console. You will be able to send a new ticket or to track down the status of an old one with less than a few clicks of the mouse whilst you are browsing the files within your account. You can also search through older tickets using an intelligent search function or check applicable help articles with solutions to commonly met challenges. The inbuilt trouble ticket system is closely monitored 24-7 with the maximum response time being only one hour, so there will always be somebody to assist you.