Even though the web hosting service provided by the different companies is approximately identical, each provider has a personalized platform with its own modifications and ways to execute particular operations. In such a case, an enormous knowledge base will be quite helpful both for people with zero experience and for technically practiced individuals who will ultimately find out how particular procedures are accomplished, but will lose some time in the process. The aim of such a knowledge base is to make the hosting service quick and easy to use, saving users both time and energy. The consequence is more content clients, since they can easily find the info they are searching for, and less work for the help desk support team members, because usually the vast majority of the queries and issues that customers have are already outlined in the knowledge base. If the articles are professionally written and encompass more topics, you’ll be able to find out more not only about your own account, but also about the web hosting service as a whole.
Extensive Online Documentation in Shared Hosting
Our shared hosting plans include an extensive knowledge base where you can find info about all the difficulties that you may come across and their solutions. You can discover how to set up and manage an electronic mailing list, how to use an .htaccess config file, or how to proceed if the settings of your mail client are correct, but nevertheless you’re unable to send email messages, for instance. We’ve done our utmost to be as exhaustive as possible and to encompass all the available options so as to save you time and energy and to provide you with different solutions for each problem. The knowledge base contains informative articles as well – both generic ones about the hosting service as a whole, and more specific ones, which will help you get familiar with the functions and features of the Hepsia Control Panel. You can find relevant articles about particular functions and features in every Control Panel section, whereas if you wish to check the complete list of articles, you can go to the all-encompassing Help section.
Extensive Online Documentation in Semi-dedicated Hosting
Our company’s semi-dedicated servers offer an extensive online article archive where you can find any info that you might require about our hosting services or about the Hepsia hosting Control Panel that we’re using. We have created it based on the feedback that we have assembled from our clients over the years and, as a consequence, our articles touch upon specific problems that you may run into and present the best way to fix them, for instance receiving a 500 Internal Server Error message or being unable to send e-mails from your computer even though you have the right SMTP server settings. The articles are available in each single Control Panel section and you can consult them at any given time. They can help you enhance your knowledge not only about our services, but also about the hosting field as a whole, as they contain how-to guidelines and general info such as what cron jobs or file access permissions are.